Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
| Autoren/Herausgeber: |
Benlian, A. Koufaris, M. Hess, T. |
|---|---|
| Erschienen: | 2011 |
| Publikationsart: | Articles in Refereed Journals (International) |
| ISBN/ISSN: | 0742-1222 |
| erschienen in: | Journal of Management Information Systems (28:3), pp. 85-126 (doi: 10.2307/41713844). |
| Dokumente |
